Need help? Email us at: info@lofen.uk
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Frequently Asked Questions
When will my order be delivered?
We process all orders within 24–48 hours. Delivery typically takes 5–10 working days, depending on your location. Once your order is shipped, you will receive a tracking link so you can follow it at any time.
How can I track my order?
After your order is dispatched, you will receive an email with a tracking number and a link to monitor the progress. You can also track your order directly from our Order Tracking page.
Do you offer returns or exchanges?
Yes, we offer a 30-day return policy. If the item does not meet your expectations, you can return it in its original condition for a refund or exchange.
For full details, please refer to our Return Policy.
What should I do if my item arrives damaged?
Although this is rare, if your item arrives damaged or faulty, simply contact us within 48 hours with photos of the issue. We will arrange a replacement or full refund, depending on your preference.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible.
We can modify or cancel your order within the first 12 hours after purchase.
After this period, the order may already be processed or shipped, and changes may no longer be possible.
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